Artificial intelligence is here to stay and it’s growing in both the workplace and our lives in general. A newly published survey shows that while most Canadian workers see AI as a helpful tool, they feel they don’t have the training and support needed to use it effectively. But of those who use it, AI gets positive scores from younger generations.
The 2025 “AI Insights Report” from TD Bank Group reveals that 56 per cent of Canadians surveyed who use AI at work say it makes them more productive, led by 69 per cent of Gen Zers and 59 per cent of millennials. Gen X and boomers aren’t so sanguine, though, clocking in at 50 per cent and 38 per cent, respectively, when it comes to feeling that AI enhances their work.
The survey of 2,500 Canadians aged 18 and over found that 58 per cent of workers say they use the AI tools provided at work, but only eight per cent use them daily, 14 per cent weekly and 13 per cent monthly. Meanwhile, a substantial minority of workers surveyed — 42 per cent — say they never use AI tools at work.
Perhaps that’s what prompted TD to commission the survey — as chief analytics & AI officer Luke Gee puts it: “AI is transforming how Canadians work, but meaningful adoption requires more than just new tools. It takes trust, training and thoughtful leadership.”
Which is where training — exposure to, in essence — comes in. Nearly two-thirds (64 per cent) of the workers surveyed feel that their bosses have not provided adequate guidance on how to effectively use AI, while 27 per cent strongly disagree that they have received adequate training on using AI in the workplace.
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