Application Infrastructure Secialist
Position: Application Infrastructure Secialist
Company: Custom House
Victoria, BC
Sep 02, 2009
Job ID 10-091Total # of positions requested of this title 1
Position Status Permanent Full time
Description Reporting to the on of the Team Lead or Manager roles within IT Operations, the Systems Administrator is responsible for the: monitoring, maintenance, and troubleshooting of all network, server, and software systems at Custom House. The primary purpose of the role is to ensure the availability, integrity and security of our global systems network.
Essential Duties and Responsibilities
• Provide Tier three technical support for all Custom House systems.
• Log and track issues using tracking software and change management procedures.
• Configure, monitor, and maintain all IT systems.
• Troubleshoot network/hardware issues.
• Test patches, security updates, hardware flashes, and new product.
• Migrate users to new network infrastructures.
• Purchase new and replacement server/network hardware.
• Data management and security.
• Manage software licensing -globally.
• Deploy software - globally.
• Promote and patch in house software.
• Act as mentor and transfer knowledge to co-workers.
• Work with Development to deploy new company solutions.
• Participate in Departmental openings, closings, and relocations.
Knowledge, Skills and Abilities
• Proficiency in troubleshooting software, hardware, and network issues in person, and over the phone.
• Strong communication skills, in person, and over the telephone.
• The ability to remain calm under pressure.
• Problem solving and analytical skills (ability to "think outside the box").
• The ability to prioritize and track multiple tasks, bringing them to a successful completion.
• The ability to learn quickly, share knowledge, insights and experience with coworkers.
• Experience involving the resolution of a variety of issues on a variety of platforms
Qualifications
• Microsoft Certification or equivalent industry experience.
• Minimum one year work experience within a within a systems administration role.
Date Added 8/20/2009
Contact Information:
Custom House, A Western Union Company
517 Fort Street
Victoria, BC V8W 1E7, Canada
Phone 250.220.4180
www.customhouse.ca
